Privacy Policy

Who we are

Skyline Migration Lawyers is an Australian legal practice based at Ground floor, 470 St Kilda Road, Melbourne VIC 3004. In this policy, the words we, us and our refer to Skyline Migration Lawyers.

We take your privacy seriously. This policy explains how we collect, use, store and disclose your personal information. It also explains how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

The information we collect

We collect personal information that is reasonably necessary for our work as migration lawyers. Depending on your matter, this may include your name, contact details, date of birth, nationality, passport and visa details, immigration and travel history, family details, employment and financial information, and health information where a visa requires it.

Migration matters often involve sensitive information. For example, we may collect details about your health, your relationships or your background. We only collect sensitive information where it is necessary for your matter and, where the law requires, with your consent.

How we collect your information

Usually, we collect information directly from you. You may provide it during a consultation, by email, through our website forms, or in the documents you send us. Sometimes, with your authority, we collect information from third parties such as the Department of Home Affairs, your sponsor, your employer, or other advisers.

Why we collect and use your information

We use your personal information to provide legal and migration services, to prepare and lodge your applications, to communicate with you, to meet our professional and legal obligations, and to manage our practice. In addition, we may use your contact details to send you information about our services, and you can opt out of those messages at any time.

When we disclose your information

We disclose your information only where it is necessary or where you have authorised it. For example, we may disclose information to the Department of Home Affairs and the Administrative Review Tribunal, to courts and government bodies, to your sponsor or nominator where relevant, and to service providers who help us run our practice.

Some visa applications are lodged through Australian government systems, and some may involve recipients outside Australia, such as an overseas post. Where we disclose information overseas, we take reasonable steps to protect it.

How we keep your information secure

We hold your information in secure electronic systems and, where relevant, in secure physical files. Moreover, we take reasonable steps to protect it from misuse, loss, and unauthorised access. We retain your information for as long as the law requires and for as long as it is needed for your matter.

Our website and cookies

When you visit our website, we may collect limited technical information such as your device type and the pages you view. We use this to operate and improve the site. Our website may also use cookies and similar tools. You can adjust your browser settings to limit cookies, although some features may then not work as intended.

Accessing and correcting your information

You may ask us for access to the personal information we hold about you. You may also ask us to correct it if it is wrong. We will respond within a reasonable time. In limited cases the law allows us to refuse access, and if that happens we will explain why.

How to contact us or make a complaint

If you have a question about your privacy, or you wish to make a complaint, please contact us at info@skylinemigrationlawyers.com.au or on 03 8108 8748. We will consider your complaint and respond to you. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always appear on this page, with the date it was last updated.

See also our Terms of Use. Questions about this document: info@skylinemigrationlawyers.com.au or 03 8108 8748.