Privacy Policy

1. Who we are & contact details

Skyline Migration Lawyers

Phone: (03) 9631 2776

Bookings (online): Book a consultation

Our Privacy Officer can be contacted at the email or postal address above for privacy queries, complaints or requests for access/correction.

2. What personal information we collect

We collect the personal information necessary to provide migration and legal services and to comply with our legal and professional obligations. Typical categories include:

• Identity & contact details: name, date of birth, passport or identity numbers, contact addresses, telephone and email.
• Immigration information: visa history, application documents, nomination and sponsorship details, travel and employment history.
• Sensitive information: health details, criminal or character information, and other information that is afforded special protection by law when necessary for an application.
• Financial information: billing and payment details, employer or sponsor financial evidence where relevant.
• Supporting documents: education, employment references, police checks, medical reports and translations.
• Technical data: IP address, device and browser data, pages visited and analytics data collected via cookies and similar technologies.

3. How we collect personal information

We collect information directly from you when you instruct us, complete online forms, communicate by phone or email, provide documents or use our booking system. We may also collect information from third parties where you authorise us to do so (for example previous agents, employers, education providers, medical practitioners or government authorities) or where permitted by law (for example public registers).

4. Why we collect and how we use personal information

We use personal information for the purposes of:

• providing immigration and legal advice and representation;
• preparing and lodging visa applications, nominations, submissions and supporting documents;
• communicating with you about your matter and scheduling appointments;
• fulfilling legal, regulatory and professional obligations (including disclosure to government agencies where required by law);
• billing, accounting and administrative purposes; and
• practice management, training and quality assurance.

We will only use personal information for purposes related to those notified at collection or otherwise permitted by law.

5. Sensitive information

Where necessary, we may collect sensitive information (for example health or criminal history) to support visa applications such as protection matters or character assessments. We will seek your consent before collecting sensitive information unless an exception under the Privacy Act applies.

6. Disclosure to third parties

To provide services we may disclose personal information to:

• the Department of Home Affairs and other government agencies;
• state or territory government nomination agencies;
• employers, sponsors and education providers where relevant;
• medical practitioners, translators, accredited assessors and experts;
• overseas counsel or advisors where instructed;
• third-party service providers such as appointment booking tools, practice management platforms, cloud storage providers, payment processors, email and analytics providers.

We contractually require third-party service providers to protect personal information and to use it only for the purposes we specify. Where possible we select providers with appropriate security standards and privacy policies.

7. Cross-border disclosures & international transfers

Some service providers or recipients of information may be located overseas (for example expert witnesses or overseas employers). We take reasonable steps to ensure overseas recipients provide comparable privacy protections but note that laws overseas may differ. If you do not consent to an overseas transfer, please tell our Privacy Officer before submitting your documents.

8. Security & storage

We maintain administrative, technical and physical safeguards (including secure servers, access controls and staff training) to protect personal information from unauthorised access, loss, misuse or disclosure. Paper files are stored securely and destroyed or archived in line with our retention policy. While we take reasonable measures, no method of transmission or storage is completely secure — notify us immediately if you suspect a breach.

9. Cookies & tracking

Our website uses cookies and similar technologies for necessary site functions, analytics and (where used) marketing. You can control cookie settings through your browser, but disabling cookies may affect site functionality. For details on the cookies we use and how to manage them, see our Cookie Notice [link to cookie policy if available].

10. Retention of personal information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected and to meet legal and professional obligations (including legal professional conduct and taxation rules). Typical retention periods vary but many client files are kept for a minimum of seven (7) years or longer if required by law. When information is no longer required we will securely destroy or de-identify it.

11. Access & correction

You may request access to personal information we hold about you and ask us to correct inaccurate or incomplete information. To make a request, contact our Privacy Officer (see contact section). We may ask for proof of identity and will respond within a reasonable time. In some limited circumstances we may refuse access, in which case we will provide reasons and review options.

12. Complaints & dispute resolution

If you have a privacy concern or complaint please contact our Privacy Officer so we can investigate and attempt to resolve the matter:

1. Contact our Privacy Officer using the details below and explain your complaint;
2. We will acknowledge receipt and undertake an internal review;
3. We will respond with findings and proposed actions.

If you remain unsatisfied you may contact the Office of the Australian Information Commissioner (OAIC). Visit oaic.gov.au for further details.

13. Marketing & opt-out

We may send newsletters or legal updates with your consent or where permitted by law. Every marketing message will include an unsubscribe option. To stop receiving marketing communications, use the unsubscribe link or contact our Privacy Officer.

14. Children

We do not knowingly collect personal information from children under 16 via the website without parental or guardian consent. If you believe we hold information about a child provided without appropriate consent, contact us and we will take steps to remove or correct the information.

15. Changes to this policy

We may update this privacy policy to reflect operational, legal or regulatory changes. Any material changes will be published on our website with an updated effective date. We encourage you to review this policy periodically.